Title: Peer Services Specialist – Front Desk/ Volunteer Coordinator

Part / Full Time: Full Time – 40 hours/week

Hourly / Salary: Hourly

Starting Pay Scale: $ 20.39 – $ 22.34 

Reports to: Program Manager

Supervisory Role: No

 

Candidates who identify with one or more of the following are STRONGLY encouraged to apply.

• Individuals with lived experience in mental health and/or substance abuse

• BIPOC identified individuals.

• LGBTQIA+ identified individuals.

• Veterans
   

Purpose/Vision/Mission

Peer Washington's purpose is to provide peer emotional support and development services to: 

• Washington state residents impacted by temporary or chronic addiction, mental health and/or HIV/AIDS, or other sexually transmitted diseases. 

• Target disparately impacted communities through site expansion operated as a dba of Peer Washington named for location and guided by a charter identifying the target community served. 

• Maintain safe space for members identified as lesbian, gay, bisexual, transgender, gender non-conforming, or other sexual minorities at all our locations regardless of the target community. 

• Services shall be open to any person impacted by addiction, mental health, or HIV/AIDS; however, outreach for each site will be directed toward the community identified in the site charter. 

• Our work is done in a spirit of safety, trust, inclusiveness, and celebration of individual differences. 

Peer Washington envisions a community of peers connected by shared experience in compassionate support of one another. 

 

General Summary

Peer emotional support is the foundation of the services provided by Peer Spokane. The ability to discuss struggles and successes related to experiences shared by another individual promotes healing and compliments traditionally accepted professional services in the healthcare system. The role of the Peer Services Specialist is to work with individuals who are struggling with issues related to mental health and/or addiction challenges. The Peer Services Specialist will be an accountability partner to help members plan, evaluate, and maintain their recovery journey by engaging in a positive, supportive relationship. The Peer Services Specialist is also responsible for demonstrating and inspiring hope, trust, and a positive outlook and optimizing member connection with a broad range of community-based services and natural supports. 

 

Primary Responsibilities

• Work directly with the Program Manager to establish guidelines, best practices, client tracking, and expectations in the development and application of this position. 

• Provide exceptional experiences, including welcoming, screening, engaging, and referrals for all members and guests, including coordinating basic facility maintenance with the Program Manager. 

• Submit data and other reporting in a timely fashion. 

• Develop relationships with community partners. 

• Respond to all phone calls and emails within 1 business day. 

• Act as a representative on behalf of Peer Spokane as needed with regards to community collaborations and events as assigned by the Program Manager. This includes reporting back to the Program Manager with updates and for directions on how to proceed with our involvement. 

• Maintain clear communication with staff and volunteers. This includes keeping the program manager updated on weekly schedules and copying on all important communication. 

• Attend on-going training programs offered to enhance effectiveness of role. 

• Recruit and interview community members who want to become volunteers. 

• Coordinates Peer Services for Peer Spokane members, including groups, peer resources support, peer coaching, training, rooms, and event coordination. 

• Coordinate a volunteer program based on Peer Washington standards and policies, including daily Operating Procedures training, scheduling, and supervision. 

• Coordinates front desk activities, including communication re: schedules, and site-specific guidelines with all volunteers and staff. 

• Facilitate monthly Volunteer Check-ins. 

• Work with members early in recovery from or struggling with substance use disorder, mental health, and/or behavioral health concerns to provide peer support and referral services. 

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Required Qualifications

• Must identify as someone in recovery from mental health and/or addiction challenges and in remission for a period of at least one year. 

• Must be trained and certified as a peer recovery coach through Peer Washington, its affiliates, CCAR, or equivalent training model, or be willing to do so within six months of hire. 

• Must have great organizational, documenting, communication, and service development skills. 

• Ability to be an active listener by asking questions and reflecting on what is being said. 

• Proficient level of ability with computer software including Microsoft Office Products. 

• Ability to work both independently and under supervision. 

• Ability to maintain healthy boundaries with peers. 

• Ability to manage time effectively.  

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Additional Qualifications

​This document is not intended to be an exhaustive list of responsibilities.  In addition to the responsibilities listed above, additional tasks may be assigned by the Director or Program Manager.

Additional Compensation

• Starting wage $22.97- $25.16 per hour DOE

• Paid Vacation Time – 120 hours per year, accrued at 4.615hrs per biweekly pay period, 120-hour maximum annual carryover. 

• Paid Sick Time – 80 Hours per year, accrued at 3.077hrs per biweekly pay period, 480-hour maximum annual carryover. 

• One Personal Day if hired prior to September 8, 2025. Three Personal Days per quarter thereafter.  Personal days do not carry over from year to year, have no monetary value, and are forfeited upon employment separation.

• Medical, Dental, Vision, Life, AD&D, and Long-Term Disability; employee premiums covered by employer at 100% for employees.

• Simple IRA through Charles Schwab with an employer match of up to 3%

• Employee Assistance Program through Mutual of Omaha

• Work cell phone through AT&T

• Peer Washington covers the employee portion of Washington Unemployment and Paid Family Medical Leave at 100%.

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If you are interested in applying for this position, please submit your resume and cover letter via INDEED.